Background
The client is one of the globally renown manufacturer of transportation equipment and high-level engineering products like precision machinery, industrial robots, and infrastructure equipment. The company has a strong culture of innovation and research. It embarked upon a journey digital transformation to support the needs of its ever-evolving business models.
Requirement
Need a state-of-the-art E-commerce solution that can cater to configurable products portfolio and can be flexibly integrated with other SAP and non-SAP systems
Solution
CEGB, with its partners, successfully created customized a POC based on the B2B template of SAP Commerce Cloud.
The salient features of this solution is:
- Extensive API Integration with Chatbots provide a smooth buying experience to the customer
- Chatbot Integration features include
- Recommendation of product series based on customer response
- Quick information regarding product prices and availability
- Assisted Order Entry
- Integration with a cloud based product configurator
- Configuration of optimized search attributes
- Worklows for quotation approval
- Automated recommendations of spare parts and value-added services
